Damage to your car is always unfortunate. If your car is declared a total loss, the lease contract will be terminated as of the date the damage is reported. If the damage cannot be recovered from a third party, the standard excess (own risk) will be charged once.
Are you currently driving a loan or replacement car? Please return it as soon as possible. You will receive an email with further instructions.
New lease car
We will do everything we can to get you back on the road quickly. One of our Sales team members will contact you to discuss the options. You then have five working days to let us know whether you would like to order a new private lease car.
Can I get a replacement car?
Your lease contract includes replacement transport after 72 hours. However, once your lease car is declared a total loss, the lease contract is terminated according to the general terms and conditions. That means you are no longer entitled to replacement transport.
We understand that being without a car is inconvenient. That’s why we offer you the option to borrow an A-segment car (like a Kia Picanto) for €30 per day (excluding fuel costs) — but only if you order a new lease car from DirectLease. If you decide not to order a new car with us, the actual costs for the replacement car will apply from the date the total loss was reported.
Questions?
Email us: sales@directleaseprivate.nl
Call us: +31 541 571 760