What should I do in case of a breakdown, damage or accident in the Netherlands?

Damage is never fun, especially for you as the driver.
But no worries, we’ll help you get back on the road quickly.

Reporting damage
Report the damage to DirectLease within 5 working days.
One of our repair partners will then contact you to fix your car.

Here’s how to report the damage:

1. Fill in the European Damage Report (you received this with your car).
   Don’t have it anymore? You can download it online.
   Need help? Check out this page: How to fill in a damage report

2. Save the report as a PDF

3. Take clear photos of the damage

4. Report the damage online and upload the report and your photos

Tip:
You can also report damage via your phone.
Go to www.mobielschademelden.nl and enter your details.
Important: This app doesn’t work if the other party has a foreign licence plate.
In that case, use the European Damage Report.

Car not drivable?
Call DirectLease Roadside Assistance at 0541 - 571 750
We're available 24/7 and ready to help you out.

Questions?
Email us at schade@directlease.nl or call 0541 - 571 710.