Damage to your car is never fun.
If another person caused it, make sure to fill out a damage form together and upload it when you report the damage online.
You can report damage easily through our website.
Damage with another party involved
There’s always an insurance excess per damage incident.
You’ll be charged this amount after the repair.
If we’re able to claim the damage successfully from the other party, we’ll refund the excess to you as soon as possible.
Damage without a (known) third party
If your car was damaged by vandalism or you don’t know who did it, you’ll need to report it to the police.
In that case, we can’t recover the costs and the excess will be charged to you.
Questions?
Email us at schade@directlease.nl or call us on 0541 - 571 710.